We believe in quality, value, service and unique products. Hopefully you have found all of these things at Last Wave Originals. We sincerely appreciate the chance to earn your business. We hope by putting together an interesting collection of not only quality products, but products with a story behind them, we have created a site that will be of interest to you and keep you coming back.
We want you to be completely satisfied with your purchase, so please take a moment when your order arrives to make sure the size, color, quality, etc. is to your liking. If for *any* reason you're not happy with the product(s) you have purchased, you may return it in unused condition for a full refund, exchange or credit toward another item--no questions asked. When returning an item, please include the invoice (we suggest you keep a copy for your records) and indicate on it the reason for the return and we'll handle it promptly.
If the product is defective in any way or not as ordered, we will reimburse the return shipping. If the design or color is not to your liking, sorry, but we cannot reimburse you for return shipping.
We strive to sell only quality items and your satisfaction is important to us. However, we don't control the production of many of the items we sell--we rely on our vendors. Of course, we will not carry anything cheap or of poor quality, and we do our best to accurately reflect each item with the product descriptions and photos included in our store. If any item you purchase from Last Wave Originals fails to withstand reasonable wear, we ask that you return it to us for inspection. We will then determine if replacement or credit is appropriate and if not, we will return the item to you. We will notify you via email of our determination.
If you have any questions about your order, before or after it has been received, you can always send email to: service@lastwave.com, or call us toll free (US and Canada) at 877-788-0201. You will automatically receive an order confirmation when your order is accepted by our shopping cart as well as a shipment notification email the day the order leaves our warehouse.
If you have questions about an item we sell, or have any trouble finding an item on our site, please send email to: info@lastwave.com, or call 877-788-0201. We're happy to answer questions before you make a purchase decision.
It is our intent to have long-term relationships and not just one-time customers. If you feel that you have in some way been poorly served, please let us know and we will try to make it right. Also, if there is an item that is of interest to you that we don't carry, by all means let us know. We'll be happy to look into sourcing it for you.
What We Will Do:
- Notify you of any order issues or Back Ordered items
- Keep your Credit Card and other personal info confidential
- Ship your order as soon as possible (usually the same day)
- Occasionally let you know about sales or special items (unless you tell us not to)
What We Won't Do:
- Charge your Credit Card before your order ships
- Store personal info online
- Store Credit Card info online
- Rent or sell your personal info
- Spam you with "offers"
- "Substitute" items (send you something you did not order)
Aloha,
Ted Rich & Wayne Barnes
Last Wave Originals, Inc.
